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TAS Cell Phone Service Agreements

Please scroll down to find the appropriate agreement.  Agreements are listed in this order:

1. Rental Phone/SIM Service Agreement

2. TAS Monthly SIM Card Service Agreement

3. TAS Monthly Smart Phone Service Agreement

Rental Phone/SIM Service Agreement

1. This Agreement: The ArrivalStore.com (“TAS”) agrees to provide the customer, as given “Customer Name” in Billing Information on order form, herein known as the CUSTOMER, with a Rental rental or SIM (“Rental”) and billing services (the "service") within the Republic of South Korea on the terms as established in this agreement. In these service terms, “equipment” means all equipment (including rental, SIM, head rentals/ear piece, extra batteries) used in connection with the service.

2. Charges and Payment: The CUSTOMER is responsible for paying all charges for or resulting from services provided under this Agreement, for as long as the CUSTOMER uses TAS Rental service. The CUSTOMER will receive monthly bills that are due in full as shown thereon. The CUSTOMER must, within 10 days of the date of the bill, notify TAS by email (rentals@thearrivalstore.com), of any dispute the CUSTOMER has with respect to the bill. Charges include, without limitation, airtime, roaming, SMS, recurring monthly service, activation, registration, administrative and late payment charges; regulatory cost recovery and other surcharges; optional feature charges; toll, collect call and directory assistance charges; restoral and reactivation charges; any other charges or calls billed to the CUSTOMER’s rental number; and applicable taxes and governmental fees, whether assessed directly upon the CUSTOMER or upon TAS. All amounts not paid by the due date are considered late and a 5,000 KRW late fee will be added to the next month’s bill. Any credit balance less than or equal to 5,000 KRW at the time of cancellation of the CUSTOMER’s TAS account for the service will not be refunded to the CUSTOMER.

3. Lost or Stolen Rentals: If the CUSTOMER’s rental has been lost, stolen, or damaged The CUSTOMER will not be responsible for charges incurred after the date of notifying TAS. The CUSTOMER can report the rental as lost or stolen and suspend service without a charge by contacting TAS at the rental number listed on www.TheArrivalStore.com or by email at rentals@TheArrivalStore.com. If there are charges on the CUSTOMER’s bill for calls made after the rental was lost or stolen, but before the CUSTOMER reported the loss to TAS, the CUSTOMER will be responsible for the charges. While the CUSTOMER’s rental is suspended they will remain responsible for complying with all other obligations under this Agreement, including, but not limited to, the monthly service fee. The TAS staff will provide the CUSTOMER with options on how to re-instate TAS Rental rental Service, namely, the CUSTOMER will have the option of purchasing a new rental deposit to continue service and TAS will provide a used rental free of charge.

If the rental is reported lost or stolen the customer will lose the initial deposit  made with the rental purchase.

4. Damage: Damage to the CUSTOMER’s rental will result in the loss of some or all of their deposit. Upon completion of the rental period, TAS will assess the condition of the returned rental, and inform the CUSTOMER of the cost, if any. Significant damage to the rental includes any of the following: missing buttons, missing battery cover, cracked screen, excessively scratched screen, cracked casing, improper functioning, obvious misuse, water damage. 

Some rentals come with a protective film for the screen and plastic casing for the body free of charge. It is highly recommend that both the protective film and the case (if they are provided) are not removed to ensure a full deposit is returned.

5. International Calling: The CUSTOMER is responsible for all long distance charges incurred.  We recommend using a calling card or an online app to make international usage more affordable. 

6. Deposit: TAS requires a 100% refundable deposit  (+ 3.2% payment processing charge which covers credit card or PayPal charges (non-refundable)) from all TAS Rental subscribers. The deposit is to be paid prior to rental activation.

The deposit is the CUSTOMER’s down payment for the rental. When the rental is returned or the SIM card rental has been terminated, the remainder of the CUSTOMER’s deposit (less the rental fee and rental usage) will be sent back to the CUSTOMER. 

TAS will retain the customer’s credit card information to be used in the instance that the rental is not returned, customer refuses to pay any outstanding balances, or in the appropriate situation as determined by TAS.

CUSTOMERS will not earn any interest on security deposits or other payments held by TAS.

While TAS understands that all rentals are subject to normal wear and tear, excessive damage to a rental rental will result in the loss of some or all of the deposit. TAS provides plastic cell rental covers and screen protectors free of charge for many rental rental models to help you care for your rental. To ensure that you receive a full refund on your deposit, TAS highly recommends using the plastic cover and screen protector if they are supplied.

Examples of excessive damage that will result in partial or complete loss of deposit: missing buttons, missing extra battery or battery cover, cracked screen, excessively scratched screen, water damage, improper functioning, obvious misuse, cracked plastic casing.

7. Use of the service: The CUSTOMER should use the service in compliance with law and with service rules adopted by TAS from time to time, including safe driving, health and safety guidelines. Likewise, CUTOMERS should not: use the service for anything other than individual use; resell the service; receive any charge or benefit for the use of the service or provide Internet access or any other feature of the service to any third party; share or transfer the service without the expressed consent and renewal of the cell rental agreement; use the service to transmit or send any bothersome, inappropriate, improper, excessive, threatening or obscene material or to otherwise harass, offend, threaten, embarrass, distress or invade the privacy of any individual or entity; engage in any activity that could compromise the security of or disrupt or interfere with the service or any network or computers on the Internet or disrupt or interfere with the services of any Internet access provider. The forgoing are examples of types of use that constitute abuse of the service.

The CUSTOMER hereby agrees that they will not abuse any aspect of the service plan offered by TAS. CUSTOMERS should use only compatible equipment on the service. CUSTOMERS should not (and will not permit anyone other than a TAS authorized person to) reproduce, alter, adjust, repair or tamper with any signaling, identification (including but not limited to the MIN, ESN, APN, MEID, IMEI, IMSI, MSISDN, domain name and other numbers or authentication information) or transmission function or component of any equipment or other rental used on or in connection with the service. The service will use certain networks and other facilities. The area in which TAS provides the service may be enlarged or reduced in scope from time to time in TAS' sole discretion.

8. No warranties: To the fullest extent permitted by law, the service is provided on an "as is" and "as available" basis. CUSTOMER use of the service is at their sole risk. TAS does not guarantee timely, secure, error-free or uninterrupted service or receipt of material or messages transmitted over or through the cell rental network or the networks of other companies or in respect to the Internet. The service may fail or be interrupted for reasons including, but not limited to, environmental conditions, technical limitations, defects or failures, limitations of the systems of other telecommunications companies, emergency or public safety requirements, or causes beyond TAS' reasonable control. To the fullest extent permitted by law, TAS disclaims all warranties and conditions (expressed, implied or statutory) relating to the rental service and any rental equipment.

9. Limitation of Liability: To the fullest extent permitted by law, TAS will not be liable to the CUSTOMER or any other person for any damages (direct, indirect, consequential or other, including physical injury, death or damage to property or premises), expenses, loss of profits, loss of earnings, loss of business opportunities, loss of data, or other similar loss, arising out of or in connection with the provision, use or failure of the service, or any equipment used with the service, whether caused by negligence or otherwise, and whether claimed in contract, tort or otherwise. Notwithstanding the foregoing, the liability of TAS for damages caused by negligence on the part of TAS in the provision of mandatory emergency services, except in cases where such negligence results in physical injury, death or damage to your property or premises, or where such damages are caused by the deliberate fault, gross negligence or anti-competitive behavior of TAS, is limited to $20 USD. TAS shall not be responsible for (a) libel, slander, defamation or the infringement of copyright arising from material or messages recorded on the equipment of TAS; (b) damages arising out of CUSTOMER’s act, default, neglect or omission in the use or operation of equipment activated by TAS; (c) damages arising out of the transmission of material or messages on the CUSTOMER’s behalf, which is in any way unlawful.

10. Indemnity: the CUSTOMER will indemnify TAS from all losses, expenses and all manner of actions, claims and judgments sustained by or made against TAS in connection with the CUSTOMER’s use or misuse of the service, any equipment used with the service or violation of these service terms.

11. Phone Number: Regardless of any rights the CUSTOMER may have under applicable laws and regulations, including any right to port a number to another carrier, the CUSTOMER does not own or have any property rights in any rental number assigned by TAS to the CUSTOMER. TAS may, on at least thirty (30) days notice, change any such numbers without liability. The customer is not able to port the rental number to another service or carrier without the expressed consent of TAS.

12. Termination/Suspension of service: Once an order has been confirmed, the CUSTOMER is liable for the activation/registration fee.  If the CUSTOMER’s order is canceled before the package has been sent, the full deposit will be refunded.     

13. Confidentiality and Privacy: Unless the CUSTOMER provides express consent or disclosure is pursuant to a legal power, all information kept by TAS in respect of the service regarding the CUSTOMER, other than name and address, is confidential and may not be disclosed by TAS to anyone other than: the CUSTOMER or a person who in the reasonable judgment of TAS is seeking the information as your agent; another telecommunications company or a person providing services to TAS or another telecommunications company, but only if the information is to be used for the establishment of, or the efficient and cost effective provision of, telecommunications service and the disclosure is made on a confidential basis with the information to be used only for that purpose; a directory or listing service company for the purpose of listing CUSTOMER name, address and rental number if the CUSTOMER consents and if that company agrees to use the information only for that purpose; an third party agent or company engaged by TAS to evaluate your credit or collect outstanding balances owed to TAS by the CUSTOMER, if the agent requires the information and agrees to use the information only for that purpose; a public authority or its agent if TAS reasonably believes that there is imminent danger to life or property that could be avoided or minimized by disclosure of the information; a law enforcement agency if TAS reasonably believes that the CUSTOMER or anyone using the equipment is engaged in fraudulent or unlawful activities. Express consent may be taken to be given when and/or where the CUSTOMER provides: written consent; oral confirmation verified by an independent third party; electronic confirmation through the use of a toll-free number; electronic confirmation via the Internet; oral consent, where an audio recording of the consent is retained by TAS; or consent through other methods, as long as an objective documented record of the CUSTOMER’s consent is created by the CUSTOMER or by an independent third party. TAS' liability for disclosure of information contrary to these service terms is not limited by the limitation of liability set out above. The CUSTOMER may inspect any TAS records related to the provision of the service, provided that The CUSTOMER pay TAS' related extraordinary costs. The CUSTOMER may request that their name and address not be included on any list provided to any other person or used by TAS, the CUSTOMER’s equipment and TAS services

The CUSTOMER is responsible for maintaining the condition and quality of their equipment. They shall protect the equipment against loss, unauthorized use, theft or damage. If the equipment is no longer in the CUSTOMER’s possession due to loss or theft or if the CUSTOMER suspects unauthorized use the must contact TAS so that steps may be taken to prevent or cease unauthorized use of the equipment. TAS may, in its sole discretion, alter, limit or delete any part of the online services at anytime.

14. Arbitration: Any claim, dispute or controversy (whether in contract or tort, pursuant to statute or regulation, or otherwise and whether pre-existing, present or future -except for the collection from the CUSTOMER of any amount by TAS) arising out of or relating to: (a) this agreement; (b) equipment or the service; (c) oral or written statements, or advertisements or promotions relating to this agreement or to a product or service, (each, a "Claim") will be referred to and determined by private and confidential mediation before a single mediator chosen by the parties and at their joint cost. Should the parties, after mediation, in good faith fail to reach a settlement, the issue between them shall then be determined by private, confidential and binding arbitration by the same person originally chosen as mediator. By so agreeing, the CUSTOMER waives any right they may have to commence or participate in any class action against TAS related to any Claim and, where applicable, the CUSTOMER hereby agrees to opt out of any class proceeding against TAS otherwise commenced.

15. General: These service terms shall be governed by and construed in accordance with the laws of the Republic of Korea. The agreement is valid from the time of signing, to the date when the equipment is returned in full to the TAS office.

16. Language: The parties have required that these service terms and all documents or notices resulting there from or ancillary thereto be drawn up in the English language.

17. Changes: These service terms (including any rates and charges) may be changed unilaterally by TAS from time to time on at least thirty (30) days notice to the CUSTOMER, and such changes shall become effective once the CUSTOMER uses the service after such thirty (30) day period (which use shall be deemed conclusively to indicate acceptance of such changes).

18. Jurisdiction: Any legal proceedings brought in connection with disputes arising between TAS and any customer using the TAS rental Service shall first be submitted to a mediator chosen by TAS. If the dispute cannot be solved with a mediator, the dispute will be submitted to the competent court having jurisdiction over the location of the head office of TAS in King County, Washington.

19. Signature: By checking “I agree” during checkout, the CUSTOMER hereby agrees to the information above and accepts full responsibilities of using the TAS Rental rental Service, Rental rental, and rental equipment. The CUSTOMER understands that they will be held responsible to all payments described above and realize that any unpaid fees may be obtained through the use of credit agencies both in South Korea and the CUSTOMER’s country of passport issuance.

 

The Arrival Store Monthly SIM Card Service Agreement

1. This Agreement: The ArrivalStore.com (“TAS”) agrees to provide the customer, as given “Customer Name” in Billing Information on order form, herein known as the CUSTOMER, with a new or used Long-Term SIM Card (“LTSC”) and billing services (the "service") within the Republic of South Korea on the terms as established in this agreement. In these service terms, “equipment” means all equipment (including phone, head phones/ear piece, extra batteries) used in connection with the service that may be property of TAS.

2. Charges and Payment: The CUSTOMER is responsible for paying all charges for or resulting from services provided under this Agreement. The CUSTOMER will receive monthly bills that are due in full as shown thereon. The CUSTOMER must, within 10 days of the date of the bill, notify TAS by email (phones@thearrivalstore.com), of any dispute the CUSTOMER has with respect to the bill. Charges include, without limitation, airtime, roaming, SMS, recurring monthly service, activation, registration, administrative and late payment charges; regulatory cost recovery and other surcharges; optional feature charges; toll, collect call and directory assistance charges; restoral and reactivation charges; any other charges or calls billed to the CUSTOMER’s phone number; and applicable taxes and governmental fees, whether assessed directly upon the CUSTOMER or upon TAS. All amounts not paid by the due date are considered late and a 5,000 KRW late fee will be added to the next month’s bill. Any credit balance less than or equal to 5,000 KRW at the time of cancellation of the CUSTOMER’s TAS account for the service will not be refunded to the CUSTOMER.

3. Lost or Stolen SIM Cards: If the CUSTOMER’s SIM Card has been lost, stolen, or damaged The CUSTOMER will not be responsible for charges incurred after the date of notifying TAS. The CUSTOMER can report the device as lost or stolen and suspend service without a charge by contacting TAS at the phone number listed on www.TheArrivalStore.com or by email at phones@TheArrivalStore.com. If there are charges on the CUSTOMER’s bill for calls made after the device was lost or stolen, but before the CUSTOMER reported the loss to TAS, the CUSTOMER will be responsible for the charges. While the CUSTOMER’s phone number is suspended they will remain responsible for complying with all other obligations under this Agreement, including, but not limited to, the monthly service fee. The TAS staff will provide the CUSTOMER with options on how to re-instate TAS SIM card Service, namely, the CUSTOMER will have the option of purchasing a new SIM card deposit to continue service.

If the SIM card is reported lost or stolen the customer will lose any of the initial deposit ($150 USD) which covers outstanding bills as determined by TAS.

4. Damage: Damage to the CUSTOMER’s SIM card might result in the loss of some or all of their deposit.

5. International Calling: CUSTOMERS are responsible for all international charges incurred on the service provided by TAS. In order to affordably call internationally the CUSTOMER will need to use a phone card or calling code. Both offer far discounted rates for calling internationally and are simple to use. 

6. Deposit: TAS requires a refundable deposit $150 USD (refundable) + 3.2% payment processing charge which covers credit card or PayPal charges (non-refundable) from all TAS SIM card subscribers. The total charged will be $155.00 of which $150.00 will be returned. The deposit is to be paid prior to SIM card activation.The $125 deposit is returned after the service contract has been completed. If applicable, the deposit will be used to (1) pay any outstanding balance or bill on the account and/or (2) cover the cost of any damage or missing accessories. The remainder is returned to the customer, via PayPal or another payment method arranged.

TAS will retain the customer’s credit card information to be used in the instance that the SIM card contract is canceled within the 3 month contract, customer refuses to pay any outstanding balances, or in the appropriate situation as determined by TAS.

CUSTOMERS will not earn any interest on security deposits or other payments held by TAS.

7. Use of the service: The CUSTOMER should use the service in compliance with law and with service rules adopted by TAS from time to time, including safe driving, health and safety guidelines. Likewise, CUTOMERS should not: use the service for anything other than individual use; resell the service; receive any charge or benefit for the use of the service or provide Internet access or any other feature of the service to any third party; share or transfer the service without the expressed consent and renewal of the SIM card agreement; use the service to transmit or send any bothersome, inappropriate, improper, excessive, threatening or obscene material or to otherwise harass, offend, threaten, embarrass, distress or invade the privacy of any individual or entity; engage in any activity that could compromise the security of or disrupt or interfere with the service or any network or computers on the Internet or disrupt or interfere with the services of any Internet access provider. The forgoing are examples of types of use that constitute abuse of the service.

The CUSTOMER hereby agrees that they will not abuse any aspect of the service plan offered by TAS. CUSTOMERS should use only compatible equipment on the service. CUSTOMERS should not (and will not permit anyone other than a TAS authorized person to) reproduce, alter, adjust, repair or tamper with any signaling, identification (including but not limited to the MIN, ESN, APN, MEID, IMEI, IMSI, MSISDN, domain name and other numbers or authentication information) or transmission function or component of any equipment or other device used on or in connection with the service. The service will use certain networks and other facilities. The area in which TAS provides the service may be enlarged or reduced in scope from time to time in TAS' sole discretion.

8. No warranties: To the fullest extent permitted by law, the service is provided on an "as is" and "as available" basis. CUSTOMER use of the service is at their sole risk. TAS does not guarantee timely, secure, error-free or uninterrupted service or receipt of material or messages transmitted over or through the cell phone network or the networks of other companies or in respect to the Internet. The service may fail or be interrupted for reasons including, but not limited to, environmental conditions, technical limitations, defects or failures, limitations of the systems of other telecommunications companies, emergency or public safety requirements, or causes beyond TAS' reasonable control. To the fullest extent permitted by law, TAS disclaims all warranties and conditions (expressed, implied or statutory) relating to the phone service and any phone equipment.

9. Limitation of Liability: To the fullest extent permitted by law, TAS will not be liable to the CUSTOMER or any other person for any damages (direct, indirect, consequential or other, including physical injury, death or damage to property or premises), expenses, loss of profits, loss of earnings, loss of business opportunities, loss of data, or other similar loss, arising out of or in connection with the provision, use or failure of the service, or any equipment used with the service, whether caused by negligence or otherwise, and whether claimed in contract, tort or otherwise. Notwithstanding the foregoing, the liability of TAS for damages caused by negligence on the part of TAS in the provision of mandatory emergency services, except in cases where such negligence results in physical injury, death or damage to your property or premises, or where such damages are caused by the deliberate fault, gross negligence or anti-competitive behavior of TAS, is limited to $20 USD. TAS shall not be responsible for (a) libel, slander, defamation or the infringement of copyright arising from material or messages recorded on the equipment of TAS; (b) damages arising out of CUSTOMER’s act, default, neglect or omission in the use or operation of equipment activated by TAS; (c) damages arising out of the transmission of material or messages on the CUSTOMER’s behalf, which is in any way unlawful.

10. Indemnity: the CUSTOMER will indemnify TAS from all losses, expenses and all manner of actions, claims and judgments sustained by or made against TAS in connection with the CUSTOMER’s use or misuse of the service, any equipment used with the service or violation of these service terms.

11. Phone Number: Regardless of any rights the CUSTOMER may have under applicable laws and regulations, including any right to port a number to another carrier, the CUSTOMER does not own or have any property rights in any phone number assigned by TAS to the CUSTOMER. TAS may, on at least thirty (30) days notice, change any such numbers without liability. The customer is not able to port the phone number to another service or carrier without the expressed consent of TAS.

12. Termination/Suspension of service:
A) Termination of service within the first 7 days: If the SIM card is returned within 7 days of delivery and the phone is in “like new condition” or condition equivalent to which it was when delivered, the purchase price of the Long-Term SIM Card and cell phone deposit will be returned, less the following charges:
non-refundable activation fee: 15,000 KRWinitial SIM card fee: 10,000 KRWany usage charges on the phone, including but not limited to: percentage of base fee for duration line is opened, outbound calling, internet, TV, text messaging, and any other applicable charges related to use. A TAS representative will inform the CUSTOMER of this amount via email.B) Termination after 7 days of delivery: TAS Phone Service requires the minimum commitment of 3 months for Long-Term SIM Card. Unless otherwise agreed, the CUSTOMER may terminate their service at any time after 3 months by providing TAS with thirty (30) days notice. If the CUSTOMER terminates their service before 3 months, TAS has the right to withhold at least 50% of the CUSTOMER’s initial deposit. TAS may suspend or terminate the service and this agreement at any time, without any notice or liability if: the CUSTOMER fails to pay any amount when due (including any required deposit); TAS, in its sole discretion, considers the CUSTOMER an unacceptable credit risk and if the CUSTOMER fails to provide a security deposit acceptable to TAS; the CUSTOMER is in default under these service terms or any other agreement with TAS, a TAS dealer or any assignee; or if TAS reasonably apprehends the occurrence of any such events. If service is terminated for any reason, the CUSTOMER will remain liable for all accrued fees and charges. TAS is entitled to suspend service and SIM card usage if their bill has not been paid within twenty (20) days of the given due date. The CUSTOMER can resume usage of SIM card service when all payments have been made. These payments include: original bill, late fees (5,000 KRW) and fee incurred to activate the SIM card again (15,000 KRW).

13. Confidentiality and Privacy: Unless the CUSTOMER provides express consent or disclosure is pursuant to a legal power, all information kept by TAS in respect of the service regarding the CUSTOMER, other than name and address, is confidential and may not be disclosed by TAS to anyone other than: the CUSTOMER or a person who in the reasonable judgment of TAS is seeking the information as your agent; another telecommunications company or a person providing services to TAS or another telecommunications company, but only if the information is to be used for the establishment of, or the efficient and cost effective provision of, telecommunications service and the disclosure is made on a confidential basis with the information to be used only for that purpose; a directory or listing service company for the purpose of listing CUSTOMER name, address and phone number if the CUSTOMER consents and if that company agrees to use the information only for that purpose; an third party agent or company engaged by TAS to evaluate your credit or collect outstanding balances owed to TAS by the CUSTOMER, if the agent requires the information and agrees to use the information only for that purpose; a public authority or its agent if TAS reasonably believes that there is imminent danger to life or property that could be avoided or minimized by disclosure of the information; a law enforcement agency if TAS reasonably believes that the CUSTOMER or anyone using the equipment is engaged in fraudulent or unlawful activities. Express consent may be taken to be given when and/or where the CUSTOMER provides: written consent; oral confirmation verified by an independent third party; electronic confirmation through the use of a toll-free number; electronic confirmation via the Internet; oral consent, where an audio recording of the consent is retained by TAS; or consent through other methods, as long as an objective documented record of the CUSTOMER’s consent is created by the CUSTOMER or by an independent third party. TAS' liability for disclosure of information contrary to these service terms is not limited by the limitation of liability set out above. The CUSTOMER may inspect any TAS records related to the provision of the service, provided that The CUSTOMER pay TAS' related extraordinary costs. The CUSTOMER may request that their name and address not be included on any list provided to any other person or used by TAS, the CUSTOMER’s equipment and TAS services.
The CUSTOMER is responsible for maintaining the condition and quality of their equipment. They shall protect the equipment against loss, unauthorized use, theft or damage. If the equipment is no longer in the CUSTOMER’s possession due to loss or theft or if the CUSTOMER suspects unauthorized use the must contact TAS so that steps may be taken to prevent or cease unauthorized use of the equipment. TAS may, in its sole discretion, alter, limit or delete any part of the online services at anytime.

14. Arbitration: Any claim, dispute or controversy (whether in contract or tort, pursuant to statute or regulation, or otherwise and whether pre-existing, present or future -except for the collection from the CUSTOMER of any amount by TAS) arising out of or relating to: (a) this agreement; (b) equipment or the service; (c) oral or written statements, or advertisements or promotions relating to this agreement or to a product or service, (each, a "Claim") will be referred to and determined by private and confidential mediation before a single mediator chosen by the parties and at their joint cost. Should the parties, after mediation, in good faith fail to reach a settlement, the issue between them shall then be determined by private, confidential and binding arbitration by the same person originally chosen as mediator. By so agreeing, the CUSTOMER waives any right they may have to commence or participate in any class action against TAS related to any Claim and, where applicable, the CUSTOMER hereby agrees to opt out of any class proceeding against TAS otherwise commenced.

15. General: These service terms shall be governed by and construed in accordance with the laws of the Republic of Korea. The agreement is valid from the time of signing, to the date when the equipment is returned in full to the TAS office.

16. Language: The parties have required that these service terms and all documents or notices resulting there from or ancillary thereto be drawn up in the English language.

17. Changes: These service terms (including any rates and charges) may be changed unilaterally by TAS from time to time on at least thirty (30) days notice to the CUSTOMER, and such changes shall become effective once the CUSTOMER uses the service after such thirty (30) day period (which use shall be deemed conclusively to indicate acceptance of such changes).

18. Jurisdiction: Any legal proceedings brought in connection with disputes arising between TAS and any customer using the TAS SIM card Service shall first be submitted to a mediator chosen by TAS. If the dispute cannot be solved with a mediator, the dispute will be submitted to the competent court having jurisdiction over the location of the head office of TAS in King County, Washington.

19. Signature: By checking “I agree” during checkout, the CUSTOMER hereby agrees to the information above and accept full responsibilities of using the Monthly SIM card contract. The CUSTOMER understands that they will be held responsible to all payments described above and realize that any unpaid fees may be obtained through the use of credit agencies both in South Korea and the CUSTOMER’s country of passport issuance.

 

The Arrival Store Monthly Smart Phone Service Agreement

1. This Agreement: The ArrivalStore.com (“TAS”) agrees to provide the customer, as given “Customer Name” in Billing Information on order form, herein known as the CUSTOMER, with a Simple or Smart Phone (“Phone”) and billing services (the "service") within the Republic of South Korea on the terms as established in this agreement. In these service terms, “equipment” means all equipment (including phone, head phones/ear piece, extra batteries) used in connection with the service.

2. Charges and Payment: The CUSTOMER is responsible for paying all charges for or resulting from services provided under this Agreement. The CUSTOMER will receive monthly bills that are due in full as shown thereon. The CUSTOMER must, within 10 days of the date of the bill, notify TAS by email (phones@thearrivalstore.com), of any dispute the CUSTOMER has with respect to the bill. Charges include, without limitation, airtime, roaming, SMS, data, recurring monthly service, activation, registration, administrative and late payment charges; regulatory cost recovery and other surcharges; optional feature charges; toll, collect call and directory assistance charges; restoral and reactivation charges; any other charges or calls billed to the CUSTOMER’s phone number; and applicable taxes and governmental fees, whether assessed directly upon the CUSTOMER or upon TAS. All amounts not paid by the due date are considered late and a 5,000 KRW late fee will be added to the next month’s bill. Any credit balance less than or equal to 5,000 KRW at the time of cancellation of the CUSTOMER’s TAS account for the service will not be refunded to the CUSTOMER.

3. Lost or Stolen Phones: If the CUSTOMER’s phone has been lost, stolen, or damaged The CUSTOMER will not be responsible for charges incurred after the date of notifying TAS. The CUSTOMER can report the device as lost or stolen and suspend service without a charge by contacting TAS at the phone number listed on www.TheArrivalStore.com or by email at phones@TheArrivalStore.com. If there are charges on the CUSTOMER’s bill for calls made after the device was lost or stolen, but before the CUSTOMER reported the loss to TAS, the CUSTOMER will be responsible for the charges. While the CUSTOMER’s phone is suspended they will remain responsible for complying with all other obligations under this Agreement, including, but not limited to, the monthly service fee. The TAS staff will provide the CUSTOMER with options on how to re-instate TAS Phone Service, namely, the CUSTOMER will have the option of purchasing a new phone deposit to continue service and TAS will provide a new Smart Phone free of charge.

If the phone is reported lost or stolen the customer will lose the initial deposit (Simple = $125 USD, Smart = $275 USD) made with the phone.

4. Damage: Damage to the CUSTOMER’s phone will result in the loss of some or all of their deposit. TheArrivalStore.com will assess the condition of the returned phone, and inform the CUSTOMER of the cost, if any. Significant damage to the phone includes any of the following: missing buttons, missing battery cover, cracked screen, excessively scratched screen, cracked casing, improper functioning, obvious misuse, water damage.

All new Smart Phones come with a plastic casing for the body free of charge. It is highly recommend the plastic casing is not removed to ensure a full deposit is returned.

5. International Calling: CUSTOMERS are responsible for all international charges incurred on the service provided by TAS. In order to affordably call internationally the CUSTOMER will need to use a phone card or calling code. Both offer far discounted rates for calling internationally and are simple to use. 

6. Deposit: TAS requires a refundable deposit of $275 USD (refundable) + 3% payment processing charge which covers credit card or PayPal charges (non-refundable) from all TAS Phone subscribers. The total charged will be $283.00 of which $275 will be returned. The deposit is to be paid prior to phone activation.
The $275 deposit is returned after the service contract has been completed, the phone has been returned to TAS, and phone damage has been assessed. If applicable, the deposit will be used to (1) pay any outstanding balance or bill on the account and/or (2) cover the cost of any damage or missing accessories. The remainder is returned to the customer, via PayPal or another payment method arranged.

TAS will retain the customer’s credit card information to be used in the instance that the phone contract is canceled within the 9 month contract, the phone is not returned, customer refuses to pay any outstanding balances, or in the appropriate situation as determined by TAS.

The deposit will not be returned if the phone is lost, stolen, or not returned to TAS.

CUSTOMERS will not earn any interest on security deposits or other payments held by TAS.

While TAS understands that all phones are subject to normal wear and tear, excessive damage to a phone will result in the loss of some or all of the deposit. TAS provides plastic cell phone covers and screen protectors free of charge for most phone models to help you care for your phone. To ensure that you receive a full refund on your deposit, TAS highly recommends using the plastic cover and screen protector.

Examples of excessive damage that will result in partial or complete loss of deposit: missing buttons, missing extra battery or battery cover, cracked screen, excessively scratched screen, water damage, improper functioning, obvious misuse, cracked plastic casing.

7. Use of the service: The CUSTOMER should use the service in compliance with law and with service rules adopted by TAS from time to time, including safe driving, health and safety guidelines. Likewise, CUTOMERS should not: use the service for anything other than individual use; resell the service; receive any charge or benefit for the use of the service or provide Internet access or any other feature of the service to any third party; share or transfer the service without the expressed consent and renewal of the cell phone agreement; use the service to operate e-mail, web, news or other similar service; use the service to transmit or send any bothersome, inappropriate, improper, excessive, threatening or obscene material or to otherwise harass, offend, threaten, embarrass, distress or invade the privacy of any individual or entity; engage in any activity that could compromise the security of or disrupt or interfere with the service or any network or computers on the Internet or disrupt or interfere with the services of any Internet access provider. The forgoing are examples of types of use that constitute abuse of the service.

The CUSTOMER hereby agrees that they will not abuse any aspect of the service plan offered by TAS. CUSTOMERS should use only compatible equipment on the service. CUSTOMERS should not (and will not permit anyone other than a TAS authorized person to) reproduce, alter, adjust, repair or tamper with any signaling, identification (including but not limited to the SIM, MIN, ESN, APN, MEID, IMEI, IMSI, MSISDN, domain name and other numbers or authentication information) or transmission function or component of any equipment or other device used on or in connection with the service. The service will use certain networks and other facilities. The area in which TAS provides the service may be enlarged or reduced in scope from time to time in TAS' sole discretion.

8. No warranties: To the fullest extent permitted by law, the service is provided on an "as is" and "as available" basis. CUSTOMER use of the service is at their sole risk. TAS does not guarantee timely, secure, error-free or uninterrupted service or receipt of material or messages transmitted over or through the cell phone network or the networks of other companies or in respect to the Internet. The service may fail or be interrupted for reasons including, but not limited to, environmental conditions, technical limitations, defects or failures, limitations of the systems of other telecommunications companies, emergency or public safety requirements, or causes beyond TAS' reasonable control. To the fullest extent permitted by law, TAS disclaims all warranties and conditions (express, implied or statutory) relating to the phone service and any phone equipment.

9. Limitation of Liability: To the fullest extent permitted by law, TAS will not be liable to the CUSTOMER or any other person for any damages (direct, indirect, consequential or other, including physical injury, death or damage to property or premises), expenses, loss of profits, loss of earnings, loss of business opportunities, loss of data, or other similar loss, arising out of or in connection with the provision, use or failure of the service, or any equipment used with the service, whether caused by negligence or otherwise, and whether claimed in contract, tort or otherwise. Notwithstanding the foregoing, the liability of TAS for damages caused by negligence on the part of TAS in the provision of mandatory emergency services, except in cases where such negligence results in physical injury, death or damage to your property or premises, or where such damages are caused by the deliberate fault, gross negligence or anti-competitive behavior of TAS, is limited to $20 USD. TAS shall not be responsible for (a) libel, slander, defamation or the infringement of copyright arising from material or messages recorded on the equipment of TAS; (b) damages arising out of CUSTOMER’s act, default, neglect or omission in the use or operation of equipment activated by TAS; (c) damages arising out of the transmission of material or messages on the CUSTOMER’s behalf, which is in any way unlawful.

10. Indemnity: the CUSTOMER will indemnify TAS from all losses, expenses and all manner of actions, claims and judgments sustained by or made against TAS in connection with the CUSTOMER’s use or misuse of the service, any equipment used with the service or violation of these service terms.

11. Phone Number: Regardless of any rights the CUSTOMER may have under applicable laws and regulations, including any right to port a number to another carrier, the CUSTOMER does not own or have any property rights in any phone number assigned by TAS to the CUSTOMER. TAS may, on at least thirty (30) days notice, change any such numbers without liability. The customer is not able to port the phone number to another service or carrier without the expressed consent of TAS.

12. Termination/Suspension of service:

A) Termination of service within the first 7 days: If the Smart Phone is returned within 7 days of delivery and the phone is in “like new condition” or condition equivalent to which it was when delivered, the purchase price of the Smart Phone and phone deposit will be returned, less the following charges:

-non-refundable registration fee: 30,000 KRW

-non-refundable activation fee: 20,000 KRW

-restocking fee: 10,000 KRW

-any usage charges on the phone, including but not limited to: percentage of base fee for duration line is  

 opened, outbound calling, internet, TV, text messaging, and any other applicable charges related to use. A TAS  

 representative will inform the CUSTOMER of this amount via email.

B) Termination after 7 days of delivery: TAS Phone Service requires the minimum commitment of the phone duration chosen upon checkout. The CUSTOMER is automatically moved to month to month once the contract duration is complete.  If the CUSTOMER cancels the service prior to the phone contract duration stated upon checkout, the CUSTOMER will be billed 50% of the remaining base fees due until the completion of the contract.

The penalty will be added to the CUSTOMER's final bill and will be due prior to receiving the deposit refund. 

For example: if a customer decides to cancel the contract 5 months into a 12 month contract and that customer will be responsible for paying 50% of the remaining 7 months of the contract's base fee.  

TAS may suspend or terminate the service and this agreement at any time, without any notice or liability if: the CUSTOMER fails to pay any amount when due (including any required deposit); TAS, in its sole discretion, considers the CUSTOMER an unacceptable credit risk and if the CUSTOMER fails to provide a security deposit acceptable to TAS; the CUSTOMER is in default under these service terms or any other agreement with TAS, a TAS dealer or any assignee; or if TAS reasonably apprehends the occurrence of any such events. If service is terminated for any reason, the CUSTOMER will remain liable for all accrued fees and charges.  TAS will suspend the CUSTOMER’s phone usage if their bill has not been paid within twenty (20) days of the given due date. The CUSTOMER can resume usage of phone service when all payments have been made. These payments include: original bill, late fees (5,000 KRW) and fee incurred to activate the phone again (20,000 KRW).

13. Confidentiality and Privacy: Unless the CUSTOMER provides express consent or disclosure is pursuant to a legal power, all information kept by TAS in respect of the service regarding the CUSTOMER, other than name and address, is confidential and may not be disclosed by TAS to anyone other than: the CUSTOMER or a person who in the reasonable judgment of TAS is seeking the information as your agent; another telecommunications company or a person providing services to TAS or another telecommunications company, but only if the information is to be used for the establishment of, or the efficient and cost effective provision of, telecommunications service and the disclosure is made on a confidential basis with the information to be used only for that purpose; a directory or listing service company for the purpose of listing CUSTOMER name, address and phone number if the CUSTOMER consents and if that company agrees to use the information only for that purpose; an third party agent or company engaged by TAS to evaluate your credit or collect outstanding balances owed to TAS by the CUSTOMER, if the agent requires the information and agrees to use the information only for that purpose; a public authority or its agent if TAS reasonably believes that there is imminent danger to life or property that could be avoided or minimized by disclosure of the information; a law enforcement agency if TAS reasonably believes that the CUSTOMER or anyone using the equipment is engaged in fraudulent or unlawful activities. Express consent may be taken to be given when and/or where the CUSTOMER provides: written consent; oral confirmation verified by an independent third party; electronic confirmation through the use of a toll-free number; electronic confirmation via the Internet; oral consent, where an audio recording of the consent is retained by TAS; or consent through other methods, as long as an objective documented record of the CUSTOMER’s consent is created by the CUSTOMER or by an independent third party. TAS' liability for disclosure of information contrary to these service terms is not limited by the limitation of liability set out above. The CUSTOMER may inspect any TAS records related to the provision of the service, provided that The CUSTOMER pay TAS' related extraordinary costs. The CUSTOMER may request that their name and address not be included on any list provided to any other person or used by TAS, the CUSTOMER’s equipment and TAS services.

The CUSTOMER is responsible for maintaining the condition and quality of their equipment. They shall protect the equipment against loss, unauthorized use, theft or damage. If the equipment is no longer in the CUSTOMER’s possession due to loss or theft or if the CUSTOMER suspects unauthorized use the must contact TAS so that steps may be taken to prevent or cease unauthorized use of the equipment. TAS may, in its sole discretion, alter, limit or delete any part of the online services at anytime.

14. Arbitration: Any claim, dispute or controversy (whether in contract or tort, pursuant to statute or regulation, or otherwise and whether pre-existing, present or future -except for the collection from the CUSTOMER of any amount by TAS) arising out of or relating to: (a) this agreement; (b) equipment or the service; (c) oral or written statements, or advertisements or promotions relating to this agreement or to a product or service, (each, a "Claim") will be referred to and determined by private and confidential mediation before a single mediator chosen by the parties and at their joint cost. Should the parties, after mediation, in good faith fail to reach a settlement, the issue between them shall then be determined by private, confidential and binding arbitration by the same person originally chosen as mediator. By so agreeing, the CUSTOMER waives any right they may have to commence or participate in any class action against TAS related to any Claim and, where applicable, the CUSTOMER hereby agrees to opt out of any class proceeding against TAS otherwise commenced.

15. General: These service terms shall be governed by and construed in accordance with the laws of the Republic of Korea. The agreement is valid from the time of signing, to the date when the equipment is returned in full to the TAS office.

16. Language: The parties have required that these service terms and all documents or notices resulting there from or ancillary thereto be drawn up in the English language.

17. Changes: These service terms (including any rates and charges) may be changed unilaterally by TAS from time to time on at least thirty (30) days notice to the CUSTOMER, and such changes shall become effective once the CUSTOMER uses the service after such thirty (30) day period (which use shall be deemed conclusively to indicate acceptance of such changes).

18. Jurisdiction: Any legal proceedings brought in connection with disputes arising between TAS and any customer using the TAS Phone Service shall first be submitted to a mediator chosen by TAS. If the dispute cannot be solved with a mediator, the dispute will be submitted to the competent court having jurisdiction over the location of the head office of TAS in King County, Washington.

19. Signature: By checking “I agree” during checkout, the CUSTOMER hereby agrees to the information above and accept full responsibilities of using the TAS Phone Service, new or used Phone, and phone equipment. The CUSTOMER understands that they will be held responsible to all payments described above and realize that any unpaid fees may be obtained through the use of credit agencies both in South Korea and the CUSTOMER’s country of passport issuance.