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Special Deal, 1 Week Only: Get a Sky Vega Racer 2 LTE Smart Phone, on a 6-month lease, for only 99c upfront! Click here to view the deal. Offer ends Tuesday December 2nd (KST). 

How the Arrival Store Works

Shipping, Returns & Exchanges | Information and Policies

Shipping Details

All TAS orders are shipped overnight for flat rates according to their size: $0 (digital downloads etc) $3 (envelopes), $4 (medium), $5 (large), $6 (massive) or $9 (two boxes any size).  All orders over $50 will have the option for free shipping. We work hard to make sure all orders get to the specified locations as quickly as possible.  Addresses in a second language can be a wee bit more confusing, which is why our shipping information page is more extensive than you might be used to at home.

Orders are typically delivered within 24-72 hours of when they are placed or the requested delivery time.  If you have any questions about shipping or addresses please feel free to contact us through the Concierge button (bottom left), by phone +1-206-922-2485 (USA), +82-031-625-2258 (Korea), or email us at: info@thearrivalstore.com.

Understanding Korean Addresses

Addresses in Korea are written in different formats from what we are accustomed to in the west.  The TAS checkout processes requires you to label the city and province:

In a Korean address the PROVINCE is followed by "DO".  For Example: "Gyeonggi-do"

CITY is followed by "SI. For example: Seongnam-Si

Please enter the province and the city and then place the entire address on one/two of the address lines to avoid any confusion.  If you do not have your zip code, simply put some dummy text in the zip code field and we will take care of it for you. 

Returns, Refunds, Exchanges: “So what exactly do I need to know?”

 

Have a tough time getting through the text-heavy Terms & Conditions? We don’t blame ya! When it comes to our return policy, here’s what you need to know:

We are committed to being as fair and understanding as possible, especially when it comes to making YOU feel right at home!   So shoot us an email if you have thoughts, questions, or concerns, info@thearrivalstore.com, and together we’ll get you launched into your new life in Korea!

Our Return Policy

*Note: Our goal is to be as fair and understanding as possible with returns and exchanges. Ultimately, TAS reserves the right to determine whether an item is considered un/opened or un/used.

The return delivery cost and necessary expenses for refund or exchange shall be borne by the liable party. Products, merchandise and articles eligible for returns, refunds or exchanges must meet the following criteria:

  1. Returned item(s) must be returned with all parts and accessories, when applicable;
  2. Returned item(s) must be sent in original packaging or equivalent thereof;
  3. No returns, refunds and exchanges will be made if item(s) are returned after 90 days from time of delivery
  4. Returns, refunds and exchanges will only be made once all of the items have been delivered back to TAS. Please ship returns to:

TheArrivalStore.com

Na Bldg.,

260-6 Changwoo Dong, Hanam Si,

Gyeonggi Do, South Korea 465-810 

Phone number: 82-031-793-2257

TAS offers no return, refund or exchange before full receipt of customer’s returned products, merchandise or articles. TAS strongly recommends shipping all returns in the original packaging; any products or merchandise found damaged upon arrival to TAS may delay or void a possible exchange or refund for the customer. TAS assumes no liability for items damaged or lost in transit.

If an item is returned, and the reason for return is not a result of TAS error, the customer will be responsible for all shipping costs. If TAS receives the item and the shipping payment has been deferred to TAS upon receipt of the package, the cost will be subtracted from customer’s refund amount.

Damaged Packages and Partial Refunds for Packages

  • Returns for manufacturer defects will be accepted. The customer must notify TAS of damaged packages immediately upon receipt. It is the customer’s responsibility to make any claims to TAS as soon as possible; all claims for hidden damages to merchandise must be reported to TAS within 2 days of delivery to customer. TAS is committed to resolving any issues with defective/damaged items in a fair manner. All original packaging and materials including, but not limited to, boxes, manuals, warranty cards, instructional resources, and any other materials in the original shipment must be returned with item.
  • Many TAS customers use the promotions offered with the Arrival Pro, Public School Pro, Sidekick for Couples, and other packages available at our store.  If a customer has utilized one of these promotions, i.e. free phone or discount, but returns more than $40.00 worth of the package items, TAS will create a detailed list of the original items in the package and the promotional value will be taken away. For example, if a customer received a free used phone (purchase price = $39.99) as part of an Arrival Pro Package, and they return over $40.00 of merchandise from said package, TAS will (1) according to each item returned, refund the customer as is applicable to the refund chart above (2) provide the customer with an itemized breakdown of original package and (3) ask the customer to pay the original purchase price for their TAS phone.