Go to an ATM machine at any bank in your neighborhood or use your online Korean banking to transfer money using the instructions below. If you have any trouble please just ask a person at the bank for assistance.

Account Details:

Bank Name: KEB (Korean Exchange Bank or Code 05)

Account Number: 630-007245-942

Beneficiary: 주식회사디어라이벌스토어 (The Arrival Store)

Instructions for transferring by ATM: Follow these instructions at the ATM:

1. Select English
2. Choose the transfer option
3. Choose the bank of the recipient (KEB or Code 05)
4. Input account number of the recipient (630-007245-942)
5. Choose the amount
6. Confirm (green button)

We typically do not confirm bill payments via ATM and bank transfers for cellphone bill payments (only ONPLs). The reason for this is that this method of payment is an extremely reliable way to make a payment here in Korea.

The best way to confirm the payment is to update your bank book. If the transaction is recorded in there, we most likely received it. As they say, "no news is good news". If we find that we have not received the payment, you will definitely hear from us.

If you would like us to confirm your payment, please send us the following information:  

• Exact Date and Time of the Payment
• Exact Payment Amount
• The Name on your Account (Korea or English rendering)

You can review the contract details under the "Full Description" of one of 2 year phones we sell here. However, since your contract is with SK or KT, you should contact their customer service representatives with any questions.

If it happens that your experience an issue with your phone that requires technical attention, let us know. However, since we are not a phone company, we cannot provide the technical assistance your phone will require and we will refer you to a Service Center based on the brand of your phone. You can also located these yourself using these websites:

Samsung Service Center Locator

Sky  Vega Service Center Locator

LG Service Center Locator

We recommend that you employ the help of your co-workers/co-teachers in finding these service centers, as they will know better than us the location of the nearest service center and how to get there. 

We do ask that you call us from the service center if you are getting one of the TAS Simple Phones or TAS Smartphones serviced as the phones are in our name. Please call our office at 031-625-2258 when you are at the service center so we can speak with the technician.

Unfortunately, with our simple phones, this is not currently possible.

However, if you have a smartphone, we recommend using Dodol. You can install this app easily and it will track your minutes, texts and data usage (**NOTE**: Dodol is not the authority on your usage, and you should refer to your bill for usage as determined by your phone carrier). 

You will need to return the phone to our offices in Hanam-si. You will also need to fill out a Phone Return Form which will list the items you will need to return along with your phone.  You can send your phone back to our office here in Korea by mailing it from a local post office. You can find the address on our website on the Contact Us page.

Once we receive the phone to our office, we will cancel the service. It will take about 2-3 weeks to determine any outstanding usage on the phone.  We'll process this outstanding balance and fees against your deposit and send the remainder back to you. 

In the case that the fees and outstanding usage are not covered by your deposit, an invoice will be sent to you payable within 2 weeks of the issue date. You can receive your refund either through PayPal or Korean Bank Transfer. Remember: we will not cancel the service until we receive the phone in our office.

Sometimes we made mistakes. It is possible that you paid and we didn’t mark you as paid. This could have happened for several reasons:

• The amount of the transfer did not match the amount of your bill
• The name on the account the transfer came from didn’t match your name
• The money was transferred to the wrong account (i.e., the Phones account, instead of the Orders account).

Sometimes, however, the payment you made didn’t go through. If you have your receipt from the transfer, and it says one of the following, it means your transfer did NOT go through:

• “기타오류”, which means “error”.
• “Ask the counter staff”
• “Please see bank teller”

The best way to confirm the transfer went through is to update your bank book. 

In our experience there are two possibilities as to why the number isn’t working.

1. On occasion, user error presents a problem. Please make sure that you:
   1. Dial 1688-5558 on your phone and press send.
   2. Wait for the prompt.
   3. Enter the country code, area code and number you’re trying to reach and press “#”.
   4. You should hear “Please wait while I connect your call”
2. Sometime the service is out of commission. This is not actually our service, but rather something that we make expats aware of. We have no influence on the company, and if the phone number is down, there are others you can use to place the same calls. This is just the one we like and have had the most success with.

Please Note**: This number does not work to call South Africa. 

After your first bill, your bills will never be lower than the base fee on your phone plan. In order to avoid a late fee, please transfer the appropriate following amount to the bank account you would if you were paying your bill as scheduled:

• Simple phones should pay at least 24,000KRW
• Smart phone users should pay at least 74,900KRW

Phone bills are ALWAYS due on the last day of the month (February 28th included).

Sometimes we made mistakes. It is possible that you paid and we didn’t mark you as paid. This could have happened for several reasons:

• The amount of the transfer did not match the amount of your bill
• The name on the account the transfer came from didn’t match your name
• The money was transferred to the wrong account (i.e., the Phones account, instead of the Orders account).

Sometimes, however, the payment you made didn’t go through. If you have your receipt from the transfer, and it says one of the following, it means your transfer did NOT go through:

• “기타오류”, which means “error”.
• “Ask the counter staff”
• “Please see bank teller”

The best way to confirm the transfer went through is to update your bank book.

This is an easy fix. You will need to go to the bank and re-set the account with your ARC. You will need to have the banker connect your account with your ARC. If you need some help with this, you can give us a call while you’re at the bank and we would be happy to translate.

Please send us an email, indicating that you would like to return your phone and we will send you instructions. You can also send it directly to us at our Korean office. The address is located on the Contact Us page.

*Please Note*: We will not cancel your cell service until you send the phone back to us and we have received it in our office. Please contact us for more information if you have any more questions on this process.

You should contact us IMMEDIATELY so we can suspend the service. Even if the phone is stolen or lost, any usages and expenses on that phone incurred after loss or theft and before we can get the service shut down are your (the person leasing the phone from TAS) responsibility.

Yes, you can. Please check this webpage to familiarize yourself with the options for shipping the phone back from Incheon Airport. We recommend Hanjin Express, because they have the most open hours during the day and are open on holidays. They are located in the A section of the terminal, behind the check in counters. 

Yes, as of 2012, this is now possible to do. We currently don’t perform the set up for service but we highly recommend that you get that done with KT. Visit their Expat Blog here to learn more about how to set that up with them

It is important to understand the billing on our leased phones. Remember two things:

• Billing comes the month after the usage (e.g March usage is billed in April)
• If you have an open phone line, you will be billed for it, regardless of whether you’re using it.